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What should we bring with us from home?

Every villa has been furnished and equipped to ensure that you have a fantastic vacation. Each villa comes with air conditioning, telephone, washer/dryer/ iron and ironing board, cable TV and Wi-Fi, kitchen appliances, bed linen, towels, hairdryers, arrival soap and toilet paper.

Will I stay in the property I’ve seen online?

Absolutely! Once we’ve confirmed your chosen villa is available, we will block that property for you.

How to get to our villa and access it?

Once  your identity has been verified we will give you a unique code for the keyless entry system for the property.

Is there a check in and check out time?

Check in time on all homes is  anytime after 4pm, check out time is dependant on the property,  some  of our homes are 10.00 am,  others are 11 am.

What is required at check out?

Place all trash in the bins, and make sure the home is secure

Who would I speak to in Florida if I have any villa issues?

We have a property managment team, which is on 24 hour call out.

Do I need to drive or are their shuttles to theme parks?

We have one resort that provide a shuttle service, for the other resorts a car would be advisable.

Do I need an International Driving Licence?

If you are hiring a car, you will need your driving licence, passport, and credit card.

Are the vacation homes cleaned daily?

All our vacation homes are professionally cleaned prior and post guest stays. If, however, you require a cleaning service during your stay, we can quote on that service. The rentals come with cleaning items such as dishwasher, washing machine, mop, brush and pan.

Is there a telephone in every villa?

Yes, there is a  telephone in each villa. Please be aware of local and international charges when making calls. Local calls are free

Do you have any vacation rentals with disabled access?

Yes, we have a good selection of properties which are suitable for those with ability issues, simply enquire and we’ll email some suggestions to you.

Do you have villas with space for multiple vehicle parking?

Yes, if you’re meeting family and friends at one of our vacation homes, just let us know the max number of vehicles requiring parking and we’ll tailor our suggestions based on that.

Do I have to pay extra to heat the pool?

Yes, you would be required to pay an additional fee to heat the pool and this will be given when booking as an option. We also give advice on the time of year when we suggest pools to be heated.

If I heat the pool, will it cool down at night?

Yes, as the pool heater operate on timers to come on in the morning and stop in the evenings. In the winter months, it can therefore be harder to maintain a warm temperature in the pool. We cannot guarantee pool temperatures.

Do you have any adjoining villas?

Yes we have a few homes next to each other , we often rent out neighboring properties for large groups. Let us know your group size and we’ll make some suggestions

Do all the villa kitchens come fully equipped?

All our vacation homes come with fully equipped kitchens, including all necessary utensils to prepare meals at home. If you require I specific appliance prior to travel, please contact us.

Are all your villas non-smoking?

Yes, all of our vacation rentals are non-smoking villas.

Are there laundry facilities nearby?

All our vacation homes come with a washing machine and dryer within them.

How close are they to Disney and other attractions?

The majority of Florida Premier Rentals vacation homes are situated within a 15-minute radius of Walt Disney World and close to other theme parks. Depending on the villa chosen, you would travel no more the 30 minutes by car to reach any major theme park. Please ask when choosing your villa.

How many people are allowed in each home?

Each property has a maximum number of guests allocated, depending on the number of bedrooms. Let us know your group size and we can suggest aligned vacation rentals.

What is the closest airport to the villas?

The closest airport for Orlando arrivals is Orlando International Airport is a major public airport located six miles southeast of Downtown Orlando.

Do you allow pets?

Although we are animal lovers at Florida Premier Rentals ,unfortunately, our vacation rentals are not pet friendly.

How can I order food into the villa?

If your vacation rental is situated within a gated community or resort, there are usually onsite restaurants to order food from. If this is not the case, you will find a compendium at the property with food suggestions.

Are there any children’s activities nearby?

Lots of our vacation homes come with games rooms, consoles and flat-screen TV’s with Wi-Fi. All properties come with a private pool too and lots are set within luxury resorts, These resorts also have resort style pools, often with waterslides, sports courts and sometimes kid’s clubs. Oh, and there’s all the theme park fun too! Just ask for specifics on your chosen property when you’re making an enquiry.

Are there golf courses nearby?

Orlando is famed for its fabulous golf courses and we feature lots of vacation homes right next to them! If you love golf, just let us know and we’ll make some suggestions.

Making a Reservation

How do I reserve my chosen villa?

Book through our website and save on service fees or give us a call

When will I receive my confirmation of reservation and payment?

As soon as it has been processed by email

How do I pay for my villa?

We take credit card, wire transfer or check

Does the total include all taxes and fees?

Yes

Do I pay a deposit of in full when I book?

20% deposit when you book the balance 60 day before arrival

What is your cancellation policy?

The initial deposit is non refundable, if you cancel.

What is the breakages insurance?

To cover you incase you damage something in the home

What if I wanted to extend my stay?

As long as the home is available

Do you offer travel insurance?

Not at the moment but we are looking into it

What should I do if I have left something behind?

Please contact us and we will use fed ex to get it back to you

About Florida Premier Rentals

Where is your office?

We have 3 offices, Celebration, Kissimmee Florida, Worthing West Sussex in the Uk, and Madrid in Spain.

How long have you been operating for?

15 years

Do I pay more booking through you than booking with other sites.

The price will be cheapest booking direct with us, as we dont charge, service fees.

Can I get a refund?

If you have to cancel your trip (especially at the last minute), you will forfeit  all of your rental fees. There are ways to protect yourself. First, make sure you know what the cancellation policies are for the property you are renting.
Second, consider purchasing Trip Cancellation Insurance for added protection. If your trip has to be cancelled for covered reasons such as illness, accident, death of a family member or traveling companion, jury duty, weather conditions which cause delay/cancellation of travel, or fire or flood in your home, this coverage protects your investment and will reimburse the normally non-refundable payments you make for your vacation rental, airline tickets and other covered travel related fees.

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