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BOOKING TERMS AND CONDITIONS

  • Florida Premier Rentals
    Registered Office
    1420 Celebration Boulevard
    Celebration
    Florida 34747
  • By ticking the box , you are agreeing and accepting the terms and conditions of the booking.

Cancellation Policy

  • Cancellation by Florida Premier Rentals (the company): In the event of the rental property being no longer available through unforeseen damage or circumstances beyond the company’s control, we will seek to offer alternative accommodation. Failing that a full refund of all monies paid to the company will be made but that will constitute the limit of the company’s liability.
  • Cancellation by the client: Cancellations must be received in writing and are subject to the following penalties: – 60 days or more prior to arrival – loss of deposit
  • Within 60 days of arrival – no refund
  • We strongly recommend that you take out travel insurance to cover yourself in the event it is necessary for you to cancel your holiday.

Self Catering

  • All properties and rented on a self catering basis :- We provide the filling:-
  • 2 trash bags,
  • 1 kitchen roll
  • Each bathroom features travel size luxury soap and toilet tissue.
Your rental terms do not include the provision of further toiletries , dishwasher tablets or cleaning products. This enables us to keep our rates competitive.
All towels and linens are provided.

Indemnity and Liability

  • Although every effort has been made to ensure that the vacation home is in perfect condition for your holiday, we cannot accept responsibility for any third party claims, accidents or damage to or loss of your property, or for any expense incurred for any reason, including strikes – adverse weather conditions – war – civil and military disorder – riots – natural calamities. All of these constitute a Force Majeure and as such, are not the responsibility of Florida Premier Rentals. Any additional expenditure borne by the guest(s) caused by such conditions will not be reimbursed, nor will any services lost thereby be recoverable, so guests are required to have appropriate travel/vacation insurance for the period of the vacation, Although, we will make every effort to respond and minimize any disruption caused during the rental period.

Pool Heat

  • If paid for in advance, will be switched the day before you arrive. A weekly pool service is supplied at the home. Please note during colder spells we cannot be held responsible for a drop in temperature of the pool water, it is important to use the solar blanket, if provided, during the winter months.

Age Restrictions

  • Guest reserving the home must be at least 25 years of age, Florida Premier Rentals at there discretion will determine if we reserve to a guest younger than 25 years of age and additional security deposit may be required.

Booking Conditions Fees & Payments

  •  All accommodation is booked exclusively in the specific home chosen for the dates reserved and the accommodation booked cannot be sub-let, shared or assigned. No other persons may use the accommodation.

Rates are subject to local sales and resort taxes.

  • A departure cleaning fee is charged for every booking.
  • A deposit of 20% of total balance is required to confirm your dates and secure your accommodation. The reservation is not confirmed until your deposit is received.
  • The balance is due 60 days prior to arrival (or earlier). We will send out the check-in details when the final payment has been made, subject to the PHOTO ID being received.
  • Bookings made within 60 days of the arrival date must be paid in full.We regret that pets are not permitted unless the home advertised as a “pet-friendly” home and you have advised us of your intent to bring a pet, prior to your arrival. Also, smoking is not allowed inside any of the homes.

Check in and Check Out

  • Check-in is at 4:00 pm on the day of arrival; check-out is by 10:00 am on the day of departure for all homes. Failure to depart on time may result in additional charges. Some homes have a check out of 11.00. Please ask.

Parking

  • Please be aware that parking of RVs, campers, and trailers in the driveway of the home or anywhere on the developments is not permitted by the local Homeowners Association.

Alternative Accommodation

  • Once a home has been confirmed it cannot be substituted for another home without financial penalties as per the cancellation policy. In the event that the reserved property cannot be supplied, due to reasons beyond the control of Florida Premier Rentals we will offer an alternative home of the same standard (or higher) OR full refund of all money paid.
  • Every property is provided with a house information manual which will contain both general and specific information relevant to both the property and surrounding area. Attention should be given to the trash and parking requirements of the resort’s Homeowners Association you are staying in as failure to observe the rules can result in a substantial fine imposed by the resorts.

Property Protection Fee

  • The Property Protection Fee is a damage waiver that will cover accidental or inadvertent damages. The value of damage waived for accidental or inadvertent damages is based on the property size and location. Please be advised that intentional damage or gross negligence will result in additional costs. The damage must be reported by the guest prior to their check out.

Complaints

  • If you consider you have any cause for complaint whilst in occupation, you will agree to allow our local management company a chance to rectify such complaint satisfactorily. Details of our management company will be supplied to you when the final balance has been paid.


Customer Reviews

Florida Premier Rentals

Customer Reviews

Brittany Ramoutar 06/03/2020

Florida Premier Rentals
Nothing like I ever experienced before!
This property was absolutely gorgeous! Everything was perfect and clean. We enjoyed the house so much that we didn’t even bother to go to the water park in the community. The backyard and pool is breathtaking! I will definitely book again in the future.

John goglia 05/12/2020

FPR
City Palm Villa - great experience
beautiful property

Quinneshia Cabble 07/27/2020

Sunshine at Solara

Everything was great my kids had a great time it was enough space for my whole family

Juan Almonte 05/25/2020

VRBO
Beautiful property
We had a great time. The house is beautiful with everything we needed for our stay. I only recommend putting a blind in the front door for privacy.

Shelly 09/01/2020

VRBO
This property was everything we wanted...and more! The home was very clean. We enjoyed the pool, home theater, and game room! We also enjoyed cooking in the well-equipped kitchen. We also enjoyed the water park and the soccer field every day. The kids didn’t want to leave. We will definitely be back.

Maria, C. 09/01/2020

VRBO
We had an amazing time at this property. I was very happy with the cleanliness of the house. Every room was very well equipped with pillows and blankets. The pool was amazing!! The kitchen had more than enough glasses and plates for all 8 of us. We had an issue with the fridge ice maker which was fixed right away after I called the number provided . Internet and cable worked great! Overall, we had a great time and it exceeded our expectations!

Laura, G. 12/08/2020

VRBO
It was a fun time for all ages. Our family just wanted to have a getaway vacation this summer, especially during these trying times. The Property Manager was fabulous! Very quick responses, via email, whenever I had a question. Thanks for everything!!

Tara Williams-Hunter 07/15/2020

We enjoyed our stay! The check-in process was excellent. The property was clean. It could use a little dusting in hidden spaces. The resort pool was a gem! We had one issue with oven- circuit kept overheating and oven would shut down but maintenance did come the same night. Overall, we enjoyed our stay.

Laura 07/15/2020

Beautiful home with spacious, clean rooms. It was a nice place to come home to after a day at the park. Check-in and out was a breeze! The Game Room is a nice bonus. Spa and pool are lovely.

Mike Symons 07/15/2020

Our second time staying. Great pool, with distance from the neighbours. When night comes the kids tend to wander up to the impressive theater room giving the adults some down time to relax and chat in the comfortable pool side furniture. Excellent all around.
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